Returns Policy
Returnable items may be returned to FutDandy by post within 28 days of the invoice date. Anything over 28 days will be refused. The goods must be returned new, unworn, unwashed and in their original condition, including label(s) and original packaging, and with the invoice. The costs of return postage and responsibility of the parcel arriving shall be borne by the customer. We recommend sending with Royal Mail signed for service.
If exchanging, please contact us via email - contact@futdandy.com before returning the item (prior to 28 days of the invoice date) to allow FutDandy time to arrange a replacement item.
For returns, please email us at contact@futdandy.com.
The right of return is excluded for the following products:
- Products sold as part of a promotion (e.g. sale, special offers)
- Products labelled “This product is non-returnable”.
The above products may be returned if they are defective, incomplete or in bad condition. In these cases FutDandy shall endeavour to provide a replacement of the same value. Where this is not possible any payment already made shall be refunded.
Refunds for returned goods shall be issued to the respective customer’s FutDandy account. Exception: Orders which were prepaid by credit card shall be refunded to the credit card. Refunds will be completed within 14 days of receiving the returned item/s.
FutDandy reserves the right to refuse returns in cases where the order process is abused (e.g. ordering different sizes of one article for trying on).